Return & Refund Policy

We are committed to ensuring that you are satisfied with your purchase. If you receive a product that has a manufacturing defect or does not match the description provided on our website, you may request a return or exchange according to the terms below.

Return Period

Return or exchange requests must be submitted within 14 days from the date of receiving the order. Requests submitted after this period may not be eligible for return or refund, except in cases involving a confirmed manufacturing defect.

Eligibility for Returns

A return or exchange may be accepted in the following cases:

• The product has a confirmed manufacturing defect.
• The product received does not match the description or specifications shown on the website.
• The wrong product was delivered due to an error on our side.
• The product was damaged before or during delivery.

Return & Inspection Process

Once a return request is submitted, the product will be inspected upon receipt. The product should be returned in its original condition, including its original packaging, accessories, and any items provided with the order.

The return or refund will only be approved after the product has been inspected and confirmed to meet the return requirements.

Refunds

Once the returned product has been received, inspected, and the refund request has been approved, the refund will be processed within 7–14 business days.

The refund will be issued through the original payment method used for the purchase. Please note that the actual time required for the refunded amount to appear in your bank account or payment method may vary depending on your bank, card issuer, or payment provider.

Exchanges

If you prefer an exchange instead of a refund, we may provide a replacement product subject to availability. If the replacement product is unavailable, a refund will be processed according to the applicable refund procedure.

Non-Eligible Returns

Products that show signs of misuse, improper handling, intentional damage, or normal wear and tear may not be eligible for return, exchange, or refund.

How to Request a Return

To request a return or exchange, please contact our customer support team with your order number and a brief description of the issue. You may also be asked to provide photos or additional information to help us assess your request.